Returns & Refund Policy

Refund Eligibility

You may be eligible for a refund if your request meets the following conditions:

• The request is submitted within the specified return period.
• The product is unused, undamaged, and in its original condition.
• Original packaging, tags, and proof of purchase are provided.
• The item was purchased directly through melovexiona.live.

Return Window

Returns must be requested within 30 days from the date of delivery. Requests submitted after this period may not qualify for a refund unless required by applicable law.

How to Request a Return

1. Contact our support team via email at [email protected].
2. Provide your order number, purchase date, and reason for return.
3. Attach photos if the item is damaged or defective.
4. Wait for written confirmation and return instructions.

Do not ship items back without authorization, as unapproved returns may not be processed.

Processing Time

Once approved and received, returns are inspected within 5–7 business days. Refunds are issued to the original payment method within 7–10 business days after approval.

Conditions & Requirements

• Items must not show signs of wear, misuse, or alteration.
• Return shipping costs are the responsibility of the customer unless the item is defective.
• We recommend using a trackable shipping method for returns.
• Refunds cover the product price only; original shipping fees are non-refundable unless legally required.

Non-Refundable Items

• Personalized or custom-made products
• Final sale or clearance items
• Gift cards or promotional credits
• Items returned beyond the 30-day window